Shipping policy

Who We Are
Luna's Place ("we," "us," or "our") operates the website www.lunasplace.co (the "Site"). We are committed to providing a seamless and transparent shipping experience for your convenience and satisfaction. Below, you'll find detailed information about our shipping process.

Shipping Costs

  • Free Insured Shipping: We offer free insured shipping on all orders with no minimum purchase required.

  • Insurance Coverage: Every order is fully insured against loss, theft, or damage during transit. If your package is lost or damaged, we'll provide a full refund or replacement at no cost to you.

Shipping Range

  • Delivery Areas: We currently ship to the following countries:
    United States, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Italy, Belgium, Netherlands, Sweden, Norway, Finland, Austria, Japan, United Arab Emirates, Hong Kong, Saudi Arabia, Qatar, Singapore, Israel, Turkey, Cyprus, South Korea.

  • If your country is not listed, please contact us for assistance.

  • Customs and Duty Fees: We cover all customs duties and import taxes for international orders. You will not be charged any additional fees upon delivery.
    Note: In the event of a return, customs duties and import taxes are non-refundable.

Order Processing Time

  • Processing Time: Orders are typically processed within 24 hours. (Monday to Friday).

  • Cut-off Time: Orders placed before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day. Orders placed after this time will be processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or U.S. public holidays.

Delivery Time

  • Estimated Delivery Times:

    • United States and Canada: 3–5 business days

    • Europe: 3–7 business days

    • Asia/Middle East: 10–14 business days

    • Australia/New Zealand: 3–7 business days

    Most U.S. orders arrive within 3–5 business days after processing. Oversized items — including our Jumbo, Heritage, and Human-Size collections — may require additional handling and can take up to 7 business days for delivery. During peak seasons, high-demand periods, or due to carrier delays, transit times may occasionally extend beyond standard estimates.

    Note: Delivery times are estimates provided by our carriers and may vary due to factors beyond our control, such as weather, regional carrier volume, or customs processing for international orders.

Shipping Process

  • Courier Services: We use reliable carriers such as USPS, DHL, and FedEx for all shipments.

  • Tracking Information: You'll receive an email with tracking details within 48 hours of your order being placed. You can monitor your shipment status at any time using our Order Tracking page.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 72 hours of delivery to initiate a resolution.

  • Lost Orders: If your order is lost, please contact us within 14 days of the expected delivery date. We will work with the carrier to locate your package or initiate a replacement or refund.

Returns

For detailed return instructions, please refer to our Returns Policy.

Note: If you return an item, any customs duties or import taxes we paid on your behalf will not be refunded.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Hours: Monday to Friday - 9:00 AM to 5:00 PM EST